Do you offer complimentary samples?
Custom-designed samples typically carry high input costs due to their specificity. However, we may provide lower priced stock product samples free of charge upon significant future purchases.

Can I request testing samples?
Absolutely. Sample orders, including controlers, relay boards, water valves and actuators, are acceptable. For substantial projects, a sample order may be provided prior to production.

How can NEWBASE help me select an appropriate automatic bus A/C controller?
Our products are customizable. Upon receipt of your online inquiry, we aim to respond within 24 hours, understanding your vehicle's AC system needs and suggesting relevant products or providing bespoke designs by our expert technical team.

Why has NEWBASE remained a leader in the vehicle climate control industry?
We boast a sophisticated R&D team, robust production capabilities, and consistently introduce innovative products annually, catering to diverse domestic and international market preferences.

How do I place an order and make payment?
A proforma invoice will be sent out, allowing payments through T/T bank transfer, WESTERN UNION, PAYPAL.

What is the minimum order quantity for a customer-designed product?
The minimum order quantity is 20 units (controllers, motor actuators, etc).

Does NEWBASE offer models in 12V or 24V?
Indeed, we cater to 12V, 24V, 48V demands. We can also customize controllers for dual 12V&24V applications.

For which vehicles is this product applicable?
The product is suitable for buses, trucks, cars, tractors, etc., and can be developed according to specific air conditioning systems.